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Customer Support
About the projects
Some customer support jobs are open to candidates with little or no previous experience and include full training. Other positions require customer service, sales or technical support experience. The recruitment team can consider your background for the available project that best matches your skills.

Projects may involve customer support for companies operating in technology, digital services, e-commerce and other international industries. Communication with customers can take place by telephone, email, live chat or a combination of these channels.

Depending on the position, you may provide general customer service, assist with purchases and accounts, resolve technical difficulties or support clients before and after a sale.
  • What you may do
    • Respond to customer questions through phone, email or chat.
    • Provide accurate information about products, services and accounts.
    • Assist with orders, bookings, payments, deliveries, returns or cancellations.
    • Investigate problems and offer practical solutions.
    • Handle complaints professionally and help restore customer confidence.
    • Record interactions and relevant information in the company’s systems.
    • Escalate complex or sensitive cases to the appropriate team.
    • Follow project procedures and quality standards.
    • Work with colleagues to achieve customer satisfaction and service targets.
  • Required experience and skills
    • Fluent written and spoken English.
    • Clear communication and active-listening skills.
    • Confidence using computers and digital tools.
    • A helpful, patient and customer-focused approach.
    • Problem-solving skills and attention to detail.
    • Ability to work independently and as part of a team.
    • Willingness to learn new systems, products and procedures.
    • Previous customer service experience may be required for specialist roles but is not necessary for every position.
  • What the company offers
    • Private health insurance.
    • Initial and ongoing professional training.
    • A meal allowance in addition to the base salary.
    • Free meal options in company cafeterias.
    • Language courses, workshops, sports activities and social events.
    • Relocation assistance and company accommodation for eligible positions.
    • Offices in Lisbon or Porto with convenient public transport connections.
  • Why consider this opportunity
    These English-speaking customer support jobs in Portugal offer options for both entry-level candidates and experienced professionals. If you are looking for your first job abroad or want to move into customer service, selected projects provide training and do not require previous experience.

    Candidates with a background in customer service, technical support or sales can also be considered for more specialised projects. With several companies and roles available, you may have a better chance of finding a position suited to your experience and interests.
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